Support & FAQ

We hope that your experience with Angelites Candle Company is as effortless as possible, however, we do acknowledge that questions may arise.

 

1. Where is my order?

You can find information about shipping & handling here and track your order here. Please note customers are not responsible for any customs and tax charges for their order, as we will bear all costs.

 

2. What is my tracking number?

Tracking will be available 4-6 business days after your order. Feel free to reach out if you haven’t received yours after 7 business days.

 

3. My Item Arrived Damaged

Despite shipping every item with extra padding, around 1 in 1000 products arrive damaged due to mail service mistreatment.

If this happens to you, please reach out within 7 business days of receiving the product:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

 

4. How do I find my invoice/receipt for my purchase?

The payment of your order is processed by trusted third-party payment applications, Stripe and PayPal. As such, Angelites Candle Company does not collect any personal information or credit card information when processing payment applications. Currently receipts must be created manually by one of our support staff members. If you require a receipt of purchase, please reach out to our support team at cs@angelitescandlecompany.com.

 

Have any further questions? Contact us at cs@angelitescandlecompany.com and we will do our best to get back to you ASAP.